Info

Contact 

General: info@ultraolive.com

 

Shipping

At this time our webshop sells and ships exclusively to customers in the United States, Canada, Mexico, Australia, Europe, and some countries in Asia. All United States orders ship UPS Ground and International orders ship USPS. Shipping rates, terms and additional details can be seen on the checkout page. Orders ship within 2-5 business days of when they were placed. We reserve the right to deny any order for any time for any reason without notice. International orders can not be returned. All international orders are subject to customs and import duties. The recipient of the order is responsible for paying these charges.

 

Terms of Service

Please read these terms of use carefully before using this site. By using this site, you signify your assent to these terms of use. If you do not agree to these terms of use, please do not use the site. This website if operated by ULTRAOLIVE LLC. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the terms and conditions which are outlined in detail in the “Terms of Service” section in our checkout cart. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website at any time without notice.

 

Webshop Returns

We only accept returns within 14 days of the receipt of your shipment. We do not accept international returns at all. To be eligible for a return, your item must be unused and in the same condition that you received it with all original tags and packaging. Gift cards are not eligible for returns. If accepted, returns can be either exchanged or refunded. Before any returns are accepted, you must complete a return form which can be downloaded here. If the return meets all of the above conditions, send it to:  

ULTRAOLIVE Returns
252 Welsh Pool Road
Exton, PA 19341

 

Webshop Exchanges & Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your item. You must note on the return form if you would like a "REFUND" or to "EXCHANGE" the item.  All shipping charges will not be reimbursed, and will not be included in any exchange or return.  All return shipping fees must be paid by the customer.

If you are approved for an exchange, you will be given an online credit. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Note that it may take a few days for the credit to appear in your account. 

 

Non Webshop Returns

If you purchased one of our items from a brick & mortar retail store or other retail channel, you must contact them directly regarding returns, exchanges and refunds. We only accept returns of items purchased directly through our webshop.

 

Copyright

All Web site design, text, graphics, the selection and arrangement thereof, and all software Copyright 2014, ULTRAOLIVE LLC. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for individual use only, no commercial reproductions or use of any materials is permitted. Any other use of materials on this Web site-including reproduction for purposes other than noted above, modification, distribution, or replication-without the prior written permission of ULTRAOLIVE LLC, is strictly prohibited.

 

Trademarks

Ultraolive and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of ULTRAOLIVE LLC. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

 

Disclaimer

ULTRAOLIVE LLC is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. Price and availability information is subject to change without notice.

 

Limitation of Liability

Except as specifically stated on this site, neither ULTRAOLIVE LLC nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of damage to property and claims of third parties. 

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